Work with Tickets

Acting on production deviations and driving continuous improvements, the Ticket screen is a tool that allows for the follow through of the tickets created by the operators in CoroPlus® Machining Insights via the Operator panel. Operators create tickets to inform other departments about issues impeding production or even safety concerns. The Ticket screen allows for the follow through of the notifications.

Assignee, comments and status

The Ticket screen in CoroPlus® Machining Insights allows for team discussion of production deviations and follow-through action assignments. All changes are visible in the logbook in the Operator panel as well.

In the Ticket screen, you can filter the tickets by

• Device or
• Day of creation.

You can also sort tickets by

• Id,
• Day of creation,
• Age,
• Creator,
• Types,
• Devices,
• Summary,
• Assignee or
• Status.

Assign a ticket to yourself

1. Click on the left triangle next to the ticket id of the ticket you want to change. This opens the details widget.
2. Click Assign to me to assign this ticket to you.
3. Close the details widget. The software will change the assignee right away.

Add Comment

1. Click on the left triangle next to the ticket id of the ticket you want to change. This opens the details widget.
2. Write your comment in the Add Comment text field.
3. Click Create Comment to add the comment to the ticket.
4. Close the details widget. The software will add the comment right away.

Change status to In Progress or Closed

1. Click on the left triangle next to the ticket id of the ticket you want to change. This opens the details widget.
2. Change the status to In Progress or Closed. By default, the status of a ticket is Open.
3. Close the details widget. The software will change the status right away.

Edit a ticket

1. Click on the left triangle next to the ticket id of the ticket you want to change. This opens the details widget.
2. Click on the pen button to open the ticket.
3. Edit the ticket. For example, change the type of the incident.
4. Click Update Ticket to close the window. The software will update the ticket right away.